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State Park Reservations
(Internet or Phone)

Reservation procedures Cancellation, transfer & extension information. Campsite & reservation terminology.

Make an On-line Reservation



Link to Telephone Reservations.

Telephone Reservations

As Texas State Park customers, you are very important to us. We have worked hard to install a system that allows you to make internet reservations at no charge.

Please let us know if you have encountered any problem in processing your reservation. Please call our Customer Service Center (512) 389-8900 and select option 1, 4, or e-mail us at customer.service@tpwd.texas.gov.
Note:
If you do not receive an e-mail confirming your reservation, a reservation has not been secured. Please call the number above. .

Your communications will receive a response, although some of our return contacts may be delayed past our normal response time. Thank you for your patience.

Reservation Procedures

Reservations are recommended for day and overnight facilities and some tours and activities. Popular sites are reserved months in advance, so early reservations are recommended.

During any single reservation call, you can make reservations 11 months (333 days) in advance for multiple sites and multiple parks (with no overlapping dates). We are now making reservations for arrival dates up to: 08-16-2015. Advanced reservations must be made at least 1 day prior to the date you wish to arrive. Reservations may be made on the Web up until 5:00 a.m. on the day of arrival. After that time, for arrival on the same day, call the park directly. If sites are available, a reservation can be made with a credit card (Discover, MasterCard, or Visa). The credit card will be charged the first nights stay. Reservations made the day of arrival at the park are not refundable.

As many as 300 reservations can be in progress at any given time. A site is not reserved until the confirmation payment has been made. It is possible that a site which showed to be available only a few seconds ago may be "booked out from under you" while you complete the reservation process.


Cancellations, Transfers, and Extensions

When canceling or transferring a confirmed reservation, the following apply:

To ensure a smooth and efficient reservation process, please have the following information available:


Operational Information

Campsite Terminology

Capacity Limits - Determined at the local park. A per-person excess occupancy fee may be applicable.

Check-in Time - Normal check-in time is 2 p.m. for most campsites, 10 a.m. for group facilities, and 3 p.m. for cabins (5 p.m. guaranteed entrance.)

Check-out Time - Normal check-out time is 2 p.m. for most campsites, 11 a.m. for cabins, and 9 p.m. for Group Facilities.

Facilities Accessible to the Disabled - The Department is now retrofitting parks to meet the current Americans With Disabilities Act (ADA) standards.

Parks Hours of Operation - Most park office hours are 8 a.m. to 5 p.m.; some have varying schedules. Most camping parks close to day use at 10 p.m., at which time existing gates are closed. Call Park Information or the park to verify.

Special Functions - Some parks have designated areas or facilities appropriate for events such as meetings, social events and celebrations; use fees vary.

Site Requests - Sites are available on a first-come, first-served basis upon arrival at the park and payment of all fees due. Sites may not be reserved by site number.

Empty Campsites - If a campsite appears to be vacant, it may be due to the fact that a guaranteed reservation has not been claimed. Always check in at the park office before attempting to occupy a site.

Reservation Terminology

Reservation Center - A central location in Austin where reservations are accepted.

Reservation - When a facility has been reserved for a customer (1 campsite for 5 nights = 1 reservation; 5 campsites for 1 night = 5 reservations).

Confirmed (Guaranteed) Reservation - When the minimum payment on a reservation has been received.

Unconfirmed Reservation - When there is no money on a reservation or when a non-sufficient fund check or declined credit card has been received.

Cancellation - When a customer releases a reservation which allows the site to be reserved by someone else.

Late Arrivals with a Confirmed Reservation - A site will be held until 9 a.m. the morning following the confirmed arrival date. A call to the park is not necessary to hold a confirmed site for late arrival.

Late Arrivals with an Unconfirmed Reservation - The customer must call the park before 5 p.m. on the day of arrival if arrival will be after 5 p.m. If no prior arrangements have been made, unclaimed reservation(s) will be released at 5 p.m.

Transfer - Any change to a reservation's date of arrival, park location, length of stay, site type, etc.

Texas Parks & Wildlife Department Rules and Regulations.

If you have any questions or comments, please contact Customer Service at the Texas Parks and Wildlife Reservation Center at 512/389-8900 or Park Information at 1-800-792-1112; select "3" and "3" (in Austin call 389-8950), 8 a.m. - 5 p.m. Monday through Friday; closed on major holidays. You can also send us an e-mail at customer.service@tpwd.texas.gov.


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