Frequently Asked Questions
- Online Navigation
- Account Information
- Problems Logging in
- Problems with Internet Explorer
Q: Can I reserve a specific campsite?
A: Reservations for most Texas State Parks are not site-specific. You place a site on hold, and the park selects a site on a “first-come, first-served” basis when you check in. Your reservation guarantees you a site ahead of someone who does not have a reservation. The only exception to this is at Lake Livingston State Park in three areas: screened shelters, Red Oak campsites, and Piney Shores campsites.
Q: Do I need to pay to complete a reservation?
A: We require a deposit of the site fee for the first night for each site reserved. We charge the payment to your Visa, MasterCard, or Discover when you finish making the reservation. The entry fee for the park, along with the remaining night(s) fees and refundable cleaning deposit (if applicable), is due at check-in. Please check your confirmation e-mail for more information.
Q: What does the confirmation e-mail say?
A: Please review your confirmation e-mail. It includes the reservation number, payment and balance information, park rules, closures, alerts, burn bans if applicable, late arrival instructions, information about the site or sites you have on hold, the cancellation policy, directions to the park, and park amenities, information and phone number.
Q: What sites can I reserve online and what sites do I need to reserve by phone?
A: Some primitive and overflow campsites are only available on a first-come, first-served basis at specific parks.
- What you can reserve online:
- Screened shelters and shelters with amenities
- Limited-use cabins and full service cabins
- Indian Lodge Rooms
- Rooms at the San Solomon Springs Court Lodge at Balmorhea State Park
- Rooms at the Sauceda Ranch House at Big Bend Ranch State Park
- What you must reserve by phone:
- Devils River State Natural Area: (512) 389-8901
- Hueco Tanks State Park and Historic Site: (512) 389-8911
- Indian Lodge: (512) 389-8982
- Big Bend Ranch State Park (bunkhouse and campsites): (512) 389-8919
- Group facilities: (512) 389-8920
- Most ADA facilities: (512) 389-8900
Customer Service Center hours are Monday through Wednesday, 8 a.m. to 6 p.m., Thursday and Friday, 8 a.m. to 5 p.m. The office closes on major holidays.
Q: Will your site work on mobile devices? What browsers are supported?
A: You should be able to make online reservations on any smartphone, tablet or iPad, laptop or desktop. We recommend you zoom out and use landscape orientation on smartphones. Known supported web browsers are Chrome, Firefox, Safari, Opera, or any derivatives of these browsers. Internet Explorer will work, but you will need to add the URL https://texas.reserveworld.com to the list of trusted sites in the Security tab of Internet Options.
Q: Do you have step-by-step instructions on making a reservation on the website?
A: Yes! Download Public Web Reservations (PDF).
Q: I forgot my login ID and password. Do you have step-by-step instructions to reset my login ID and password?
A: Yes! Download Login Help--Web Reservations (PDF).
Q: I have a Texas State Park Pass. Can I apply my 50 percent coupon for my campsite when I make my reservation?
A: No. The reservation system requires the first night payment in full. Payment for the remaining night(s) is due at check-in, and we will apply your coupon and adjust the balance due at that time.
Q: Can I make changes to an existing reservation? Can I update the address or e-mail on my account?
A: You can cancel a reservation made online within the last 90 days, but the website is not set up to make other changes. You will need to contact our Customer Service Center for other changes. Note: Once the Customer Service Center has changed your reservation, you will no longer be able to cancel the reservation online. For more account management details, please download Account Management-Web Reservations (PDF).
Q: I select SEARCH or NEXT, the screen flickers but it looks like nothing changed. What do I do?
A 1: Maximize/zoom out and refresh your screen, then watch for scroll bars to appear on the right side of your screen or window. That means there is more data available than will fit on your screen. Also, a pop-up message may be blocked by your browser software. Please turn off all pop-up blockers.
A 2: Some web browsers allow you to prevent additional dialog boxes from appearing by checking a box. This will prevent you from moving through the next steps in making a reservation. If your page is not responding, close your browser tab or window, reopen a new tab or browser, reload the reservations home page, and log in again.
Q: Why did I just receive a "Timed-out" message?
A: Your computer sat idle on one page for more than 20 minutes, or "cookies" are disabled. Cookies must be enabled for these pages to function correctly
Q: Why are some of the messages or displays so hard to see on my smartphone?
A: All of the smartphones we tested (Android, Apple, Windows) can complete reservations using the phone's web browser. You’ll need to scroll to see all of the functions. You may see a blank screen if you scroll to an area without any print. It may take some experimentation to figure out how to proceed through different pages. If you can, first use a full screen computer to become familiar with the website pages. It will then be easier to navigate by smartphone.
Q: I selected one of the last sites available, but when I tried to add it to the shopping cart; I received a message that it was not available. What happened?
A: The site was placed in another customer's shopping cart just ahead of you. At any moment in time hundreds of people are making reservations. A site is removed from inventory when it is placed in a shopping cart. It’s not reserved until we receive the confirmation payment. As the number of available sites get low, It is possible that a site which was available only a few seconds ago may be "booked out from under you" while you complete the reservation process. This is the main reason that we suggest you log in before you search for sites.
Q: I am trying to make reservations 333 days in advance of arrival. I open my browser before midnight and check availability and a few sites are available. But at 12:01 when I try to place those sites in my shopping cart, I get a message that they are not available.
A: If you loaded the reservations page before midnight and remained on the page after midnight, the system calculates that you are a day early. You must load or log on the initial search screen after midnight. It is also important to note that specific site types in some parks are in very high demand. Those sites will completely book up in just a few minutes after midnight. Suggestion: If the sites you seek are booked 333 days out, check those dates again in a week or two and at least monthly thereafter up until the day before arrival. People cancel many of these bookings as vacation plans change.
Q: When I use the Calendar Search, the window displays sites that show "0" availability on any day that you see. How do I reserve that site?
A: Those sites are not reservable in advance. They are only available on a first-come, first-served basis at the park when you visit. You may contact the park directly if you have questions, but park staff will not be able to hold the site for you.
Q: I can’t print my confirmation. How do I get a record of my transaction?
A: We will send a confirmation notice to your e-mail address soon after you see the "Reservation Successful" page.
Q: Why don't I receive an e-mail when I see a message that one has been sent?
A: Make certain that your e-mail does not treat the following address as junk mail: "TXWEB-PROD@infospherix.com". Sometimes your Internet Service Provider (ISP) will block e-mail as well. If you still do not receive your e-mail from Infospherix.com or ReserveWorld.com after changing your settings, contact your ISP and ask them to allow e-mail from the domains Infospherix.com and ReserveWorld.com.
Q: How do I find out the e-mail address on my account?
A: Please call the Customer Service Center at (512) 389-8900 and select options 1, then 4. An agent will confirm your e-mail address. Office hours are Monday through Wednesday, 8 a.m. to 6 p.m., Thursday and Friday, 8 a.m. to 5 p.m. The office closes on major holidays.
Q: Can I view my past reservations?
A: You can view all of your reservations by logging in, selecting My Account and then My Reservation Details. At the top of the list you will see all of your future and past reservations that have not been cancelled. Further down the list you will see all of your cancelled reservations.
Q: How do I cancel a reservation?
A: You have three options to cancel reservations:
- Cancel reservations online. Log into your account, click on “My Account/Cancel Reservation” along the top of the screen, and then click on “My Reservation Details/Cancellations.” You will see your reservation history. If you made the reservation online less than 90 days ago, you can cancel it online. Note: If you made the reservation more than 90 days ago, or you get a message that you can’t cancel the reservation due to a change made by the call center, you will need to use the second or third option.
- Contact the call center at (512) 389-8900, option 1, then 4. Customer Service Center hours are Monday through Wednesday, 8 a.m. to 6 p.m., Thursday and Friday, 8 a.m. to 5 p.m. The office closes on major holidays.
- We accept cancellations 24 hours a day, seven days a week by e-mail at firstname.lastname@example.org. E-mail cancellations are time and date stamped when they are received.
Q: When the Call Center is closed, how can I make changes to an existing reservation?
A: Short answer: You cannot change an existing reservation online. Long answer: You may make new reservation(s) to add new days or new sites to your current reservation or to replace the current reservation. Note that you will need to check in at the park for each new arrival date you create. Very important: If you no longer need the original reservation, cancel it after you create and confirm the new reservation(s).
Q: I have been notified that a State Park had to close some sites due to weather or maintenance. My site is affected and I need to cancel my reservation, or change it to a different park. Can I cancel or change the reservation online?
A: You can cancel your reservation online, but our website does not allow you to change your reservation online. Administrative charges are normally waived when a park closes sites. However, the normal cancellation policy will apply if you cancel a reservation on online. To avoid those charges, contact the Customer Service Center by phone if you need to make changes or cancel. If you just need to cancel, you can e-mail email@example.com.
Q: I forgot my log-in ID and password. Do you have step-by-step instructions to reset my login ID and Password?
A: Yes! Download Login Help-Web Reservations (PDF).
Q: How can I get into my account if I forgot the answer to my security question?
A 1: Make a new account with a different e-mail address. Create a new user account (as if you have no past reservations, or overnight stays). You must use a new e-mail address as the one on your existing account will not be accepted. After you finish your reservations, contact us by e-mail, or call (512) 389-8900 and select options 1, then 4 and ask to have your two accounts merged.
A 2: If you wish to keep your existing e-mail address, call Customer Service at (512) 389-8900 and select options 1, then 4. Let us know that you forgot your security answer and need to have your e-mail deleted from your account. Create a new user account (as if you have no past reservations, or overnight stays). You may use your e-mail address (the one we just deleted). Let the Customer Service representative know when you are done, and ask to have the accounts merged.
Customer Service Center hours are Monday through Friday, 9 a.m. to 6 p.m. We are closed on weekends and major holidays
Q: When creating a new account I keep getting an error message that "[field name] should be alphabetic." What does that mean?
A: Do not use any spaces, numbers or special characters when entering information. Use letters of the alphabet only, with no spaces between any names or words.
If you are experiencing any problems with the reservation system, please check the information below. You must have all of the browser settings for Internet Explorer described here for the site to work properly. These are standard settings for most e-commerce websites. If all else fails, contact us by e-mail. Please describe what you were doing and include any error messages you received.
Q: Why does the software repeatedly return to the Log-in screen?
A: URL for the Online Reservations is not registered in the list of Trusted Sites. Open up Internet Options, go to the Security tab and click on the Trusted Sites icon (a green checkmark). Click on the "Sites" button below the icon. Add the following address to your Trusted Sites: "https://texas.reserveworld.com", and click Close. Close and reopen your browser after making these changes.
Q: Why does the software repeatedly loop me back to the same screen with no option to advance?
Q: Why am I unable to complete a reservation? The software just stops advancing and I get no error messages.
A: Verify that you are using a compatible browser. Sometimes clearing your browser's cache and cookies, closing the browser and then reopening it will solve the issue. Or try using a different browser. This website uses 128 bit security encryption. This requires you to use Microsoft Internet Explorer version 4.5 or higher, Firefox version 3.0 or higher, Safari version 4.0 or higher, Google Chrome version 12.0 or higher, or Opera version 11.11 or higher. All browsers must have the pop-up blocker turned off, and cookies and Java enabled.
If you still have questions or would like help, contact us by e-mail or call (512) 389-8900 and select options 1, then 4. Customer Service Center hours are Monday through Wednesday, 8 a.m. to 6 p.m., Thursday and Friday, 8 a.m. to 5 p.m. . We are closed on weekends and major holidays.
Updated March 23, 2016