Frequently Asked Questions

Q: Can I reserve a specific campsite?
A:  Reservations for most sites in Texas State Parks are site-specific. You can reserve a site that best meets your needs.

Q: What is the maximum number of sites I can reserve online?
A: 
You can reserve up to five sites for the same park and time period. Call our Customer Service Center at (512) 389-8920 to if you need to reserve more than five sites.

Q: How far in advance can I make a reservation?
A:
It depends on the type of reservation you are making.

  • Make a new overnight camping or lodging reservation up to five months in advance. 
  • Reserve a “Save the Day” pass up to 30 days before your visit. 

Q: You mean I can reserve a day entrance permit online now?
A:  Yes. Some restrictions apply, however. You may only purchase/reserve advance day-use permits:

  • For one park per arrival date
  • For up to four arrival dates within a seven-day period
  • For up to eight people per vehicle and up to two vehicles per arrival date

Q:  Do I need to pay to make a reservation?
A:  Yes. We collect a equal to the total cost of the reservation, including entrance fees. We charge the payment to your Visa, MasterCard, or Discover card when you finish making the reservation. Provide complete and accurate information with your reservation to speed up your check-in at the park.

Q:  I have a park pass. How and when do I receive my pass benefits?
A:  Your pass is associated with your customer profile. The reservation system will apply any pass benefits (such as free park entry) at the time you make a reservation, provided your pass is valid on the day of arrival.

Q: Will I get a confirmation email?
A: Yes, and please read it carefully. It includes the reservation number, payment information, specific and timely park information, information about the site or sites you have reserved, our cancellation policy, and directions to the park.

Q: Can I make all my reservations online?
A: Most sites can be reserved online, but a few still require phone reservations.

  • What you can reserve online:
    • Campsites
    • Screened shelters
    • Cabins
    • Indian Lodge rooms
    • Rooms at the San Solomon Springs Court Lodge at Balmorhea State Park
  • What you must reserve by phone:
    • Devils River State Park: (512) 389-8901
    • Hueco Tanks State Park and Historic Site: (512) 389-8911
    • Group sites: (512) 389-8920
    • Most ADA sites: (512) 389-8900

Q: If I already have a state parks reservation account, how do I access it in the new system?
A:
Read through our New Reservation Help page for tips to navigating the new system.

Q: Can I purchase an Off-Highway Vehicle (OHV) permit online?
A: Yes. 
Click on “Passes and More” to navigate to OHV permit sales.

Q: This page did not answer my question. What do I do now?
A:
If you still have questions or would like help, contact us by email or call (512) 389-8900 and select options 1, then 4.

Customer Service Center hours are Monday through Wednesday, 8 a.m. to 6 p.m.; Thursday and Friday, 8 a.m. to 5 p.m. The center is closed on major holidays.

Go to the main reservations page.

 

Updated Feb. 5, 2019