Reservation System Help

Logging in to the reservation system

If you have made a reservation at Texas State Parks in the past three years, click on “Look up Your Account” on the account sign-in page. To do that, you will need some information:

  • First and last name of the account holder
  • One of the following:
    • E-mail address
    • Reservation ID number (found on your upcoming reservation confirmation email)
    • Customer ID number (found on most recent reservation confirmation email)
    • Current park pass number
    • Your username from the old reservation system.

You will also be asked to provide the last four digits of your telephone number and your zip code to validate your identity. Be sure to use the information that was accurate when you made your previous account.

Once you verify your account information, the system will provide you with your username. With this username, complete the “Forgot Password” process to set a new password, and log in.

Once logged in, you can update your customer information and view existing reservations and park pass information.

Troubleshooting FAQs

I can’t find my account. What do I do?

You may have multiple accounts in our previous system or in Reserve America. Try searching for additional accounts using your email address, pass number or a reservation ID. You can also send an email request to have us combine your accounts.

Do not create a new account – it will not help you find your information.

If you’re still having trouble, our Customer Service agents can help you with your account(s).

Why can’t I see my reservation?

You may have multiple accounts and are logged into one that does not include your reservation.

To find the account with your existing reservation, we recommend you “Look up Your Account” on the account sign-in page using the reservation ID number for your upcoming reservation. This number can be found in the confirmation email you received when you made your reservation.

If you can’t find the account with your reservation, find out more about combining accounts or contact the Customer Service Center.

I have a park pass. Why aren’t my benefits being applied to my reservation?

Park passes are associated with a customer account. If you make a reservation using the account associated with your parks pass, the system will apply discounts automatically.

Discounts won’t be applied if you are not logged into the account tied to your parks pass. To find the account tied to your pass, try to “Look up Your Account” on the account sign-in page using your current Texas State Parks Pass number.

If the system did not apply your park pass benefits to your reservation, present your pass when you get to the park. Park staff will apply your pass benefits to your reservation and refund that amount to your credit card.

Selecting a New Site

You may be able to change sites. Changing sites is subject to availability. Popular parks and peak visitation times may prevent flexibility in changing your assigned site.

If you change your site selection online, you will have to pay any outstanding balance and any applicable entrance fees. This will significantly speed up the check-in process when you arrive at the park.

To make changes, go to your Account Overview and click on "Current Reservations." Click on "See Detail" of the reservation you want to change. From here, you can cancel the reservation, request a confirmation letter or change the reservation.

Combining multiple accounts

If you are missing important information in your account, such as a reservation or park pass, it is likely because you have multiple accounts. Do not create a new account! Instead,  email Merge Requests the following information. Your accounts may be associated with old addresses, phone numbers, or email addresses, so include those details as well.

  • Full name and any aliases such as Bill, Will, William
  • Address(es)
  • Phone number(s)
  • Texas State Park Pass Number, if applicable
  • Any customer ID numbers or upcoming reservation confirmation numbers that you may have.

Contacting the Customer Service Center

Customer Service agents can help you log in to your account or modify reservations, depending on availability. The Customer Service Center is open Monday through Friday, from 8 a.m. to 5 p.m., at (512) 389-8900.

To cancel an upcoming reservation, please email the Customer Service Center. Cancellation emails will be dealt with immediately; all other emails will be answered later.