New Reservation System Help

If you made a Texas State Park reservation before Jan. 26, your reservation is secure. We look forward to seeing you! Your reservation has been transferred to the new reservation system.

As part of the transfer process, your reservation was automatically assigned to a specific site matching the equipment information you provided when you made your reservation. If you reserved two or more sites, the system tried to assign you to adjacent sites; however, this was not always possible.

To look up your new reservation details, log in to the new reservation website or contact our Customer Service Center.

Logging in to the reservation system

If you have made a reservation at Texas State Parks in the past three years, click on “Look up Your Account” on the account sign-in page. To do that, you will need some information:

  • First and last name of the account holder
  • One of the following:
    • E-mail address
    • Reservation ID number (found on your upcoming reservation confirmation email)
    • Customer ID number (found on most recent reservation confirmation email)
    • Current park pass number
    • Your username from the old reservation system.

You will also be asked to provide the last four digits of your telephone number and your zip code to validate your identity. Be sure to use the information that was accurate when you made your previous account.

Once you verify your account information, the system will provide you with your username. With this username, complete the “Forgot Password” process to set a new password, and log in.

Once logged in, you can update your customer information and view existing reservations and park pass information.

Troubleshooting

I can’t find my account. What do I do?

You may have multiple accounts in our previous system or in Reserve America. Try searching for additional accounts using your email address, pass number or a reservation ID. You can also send an email request to have us combine your accounts.

Do not create a new account – it will not help you find  your information.

If you’re still having trouble, our Customer Service agents can help you with your account(s).

Why can’t I see my reservation?

You may have multiple accounts and are logged into one that does not include your reservation. Don’t worry, reservations made prior to Jan. 26 are secure.

To find the account with your existing reservation, we recommend you “Look up Your Account” on the account sign-in page using the reservation ID number for your upcoming reservation. This number can be found in the confirmation email you received when you made your reservation.

If you can’t find the account with your reservation, find out more about combining accounts or contact the Customer Service Center.

I have a park pass. Why aren’t my benefits being applied to my reservation?

Park passes are associated with a customer account. If you make a reservation using the account associated with your parks pass, the system will apply discounts automatically.

Discounts won’t be applied if you are not logged into the account tied to your parks pass. To find the account tied to your pass, try to “Look up Your Account” on the account sign-in page using your current Texas State Parks Pass number.

If the system did not apply your park pass benefits to your reservation, present your pass when you get to the park. Park staff will apply your pass benefits to your reservation and refund that amount to your credit card.

Selecting a New Site

You may be able to select a different site than the one you were assigned if your reservation is within the next five months. Changing sites is subject to availability. Popular parks and peak visitation times may prevent flexibility in changing your assigned site.

If you change your site selection online, you will have to pay any outstanding balance and any applicable entrance fees. This will significantly speed up the check-in process when you arrive at the park.

To make changes, go to your Account Overview and click on "Current Reservations." Click on "See Detail" of the reservation you want to change. From here, you can cancel the reservation, request a confirmation letter or change the reservation.

Note: The reservation window is now five months. If your reservation arrival date is more than five months from today’s date, you will need wait until your reservation is within the five-month window to make changes.

Combining multiple accounts

If you are missing important information in your account, such as a reservation or park pass, it is likely because you have multiple accounts. Do not create a new account! Instead,  email Merge Requests the following information. Your accounts may be associated with old addresses, phone numbers, or email addresses, so include those details as well.

  • Full name and any aliases such as Bill, Will, William
  • Address(es)
  • Phone number(s)
  • Texas State Park Pass Number, if applicable
  • Any customer ID numbers or upcoming reservation confirmation numbers that you may have.

Contacting the Customer Service Center

Customer Service agents can help you log in to your account or modify reservations within the next five months, depending on availability. The Customer Service Center is open Monday through Wednesday, from 8 a.m. to 6 p.m., and Thursday and Friday, from 8 a.m. to 5 p.m., at (512) 389-8900.

We are handling a lot of calls due to the new system, and calls are taking much longer than normal. When you call, you’ll be asked to select a call-back time. If your reservation isn’t coming up in the next two weeks, we recommend waiting to make your call.

To cancel an upcoming reservation, please email the Customer Service Center. Cancellation emails will be dealt with immediately; all other emails will be answered later.

We appreciate your patience as we work through the challenges of transitioning to a new system.