How to File a General Complaint

(Espanol)

(It is recommended that you print these instructions and have them on hand while reviewing the TPWD general Complaint Form (PWD-185)).

1. If you have not already read Complaint Investigation and Resolution, it is recommended you do so now.
2. General complaints should be submitted in writing on the TPWD Complaint Form (PWD-185).
3. Fill in each blank with the requested information. Blank pages may be inserted between the first page and the signature page if additional space is needed.
4. In the body of the complaint, in a narrative form, give a concise statement of the nature of the complaint, including all relevant facts. The more information you can provide, the better it is for the investigator. If known, provide the name the TPWD employee you are complaining against or give sufficient information to allow the Department to identify the employee. Please include your address and telephone number so the investigator can contact you.
5. After you have completed the narrative portion of the complaint form, sign it as required. Digital signatures will be accepted.
6. The completed and signed complaint form may be submitted by mail, email, or in person to the Office of Internal Affairs.

It is the goal of Internal Affairs to resolve cases within 90 days when possible. Please review the FAQs above before starting the formal complaint process.

Contact Information

Texas Parks and Wildlife
Office of Internal Affairs
4200 Smith School Road
Austin, TX 78744

Phone: (512) 389-4748

Email: complaintsorcompliments@tpwd.texas.gov

Internal Affairs Complaint Resources

Complaint Investigation and Resolution Process

PWD-185 TPWD Complaint Form

PWD-1452 TPWD Compliment Form

ADA Accessibility Complaint Resources

Internal Affairs does not process ADA Accessibility complaints. ADA complaints should follow the procedures set forth by the TPWD ADA Coordinator.

Email: Accessibility@tpwd.texas.gov

PWD-1164 ADA Accessibility Complaint Form